{"id":951,"date":"2021-03-19T05:46:22","date_gmt":"2021-03-19T05:46:22","guid":{"rendered":"https:\/\/archilaabogados.com\/?p=2906"},"modified":"2022-05-27T05:54:16","modified_gmt":"2022-05-27T05:54:16","slug":"validez-de-las-clausulas-de-permanencia-minima-con-consumidores","status":"publish","type":"post","link":"https:\/\/archilaabogados.com\/en\/2021\/03\/19\/validez-de-las-clausulas-de-permanencia-minima-con-consumidores\/","title":{"rendered":"Validez de las cl\u00e1usulas de permanencia m\u00ednima con consumidores"},"content":{"rendered":"<p><strong>Opini\u00f3n de David Toro Ochoa para Asuntos Legales; 5 de marzo de 2021.<\/strong><\/p>\n<p>Existe una com\u00fan opini\u00f3n sobre las cl\u00e1usulas de permanencia m\u00ednima en las relaciones entre proveedores y consumidores: que est\u00e1n prohibidas. Se cree que en ning\u00fan caso resultar\u00eda v\u00e1lido incluir tales estipulaciones en contratos comprendidos dentro del \u00e1mbito del r\u00e9gimen jur\u00eddico de protecci\u00f3n a los consumidores. Contrario la posici\u00f3n descrita, lo cierto es que las estipulaciones de tal naturaleza no est\u00e1n viciadas, en todos los casos, de objeto il\u00edcito, y un ejemplo claro de ello est\u00e1 previsto en la regulaci\u00f3n del sector de telecomunicaciones. Veamos.<\/p>\n<p>\u00bfQu\u00e9 son las cl\u00e1usulas de permanencia m\u00ednima?<br \/>\nUna definici\u00f3n \u00fatil al respecto de las cl\u00e1usulas de permanencia m\u00ednima es aquella que las considera como una condici\u00f3n contractual por la cual un consumidor, que es parte de la relaci\u00f3n jur\u00eddica, se obliga a una prestaci\u00f3n de no hacer: \u201cno dar por terminado el contrato de prestaci\u00f3n de servicios de manera anticipada\u201d (SIC. Concepto 17-11486).<\/p>\n<p>A su turno, la Comisi\u00f3n de Regulaci\u00f3n de Comunicaciones (CRC), a trav\u00e9s de la resoluci\u00f3n 3066 de 2011 (compilada en la resoluci\u00f3n 5050 de 2016), las defini\u00f3 como aquella \u201cestipulaci\u00f3n que se pacta por una sola vez al inicio de los contratos [de prestaci\u00f3n de servicios de comunicaciones], en los casos expresamente admitidos por la regulaci\u00f3n, por medio de la cual el usuario (\u2026) se obliga a no terminar anticipadamente su contrato, so pena de tener que pagar os alores que para tales efectos se hayan pactado\u201d.<\/p>\n<p><strong>\u00bfEn qu\u00e9 casos son admisibles las cl\u00e1usulas de permanencia m\u00ednima?<\/strong><br \/>\nEn aras de no afectar su eficacia, el r\u00e9gimen de protecci\u00f3n al consumidor de la ley 1480 de 2011 prescribe que las cl\u00e1usulas de permanencia m\u00ednima deben cumplir con ciertos presupuestos, entre ellos: (i) que se trate de un contrato de tracto sucesivo; (ii) se pacten de manera expresa y se ofrezca al consumidor una ventaja sustancial frente a las condiciones ordinarias del contrato; y (iii) se pacten por una sola vez y al inicio del contrato, por un plazo que no podr\u00e1 exceder a un a\u00f1o, salvo que se ofrezca al consumidor nuevas condiciones que representen una ventaja sustancial a las condiciones ordinarias del contrato.<\/p>\n<p>En el r\u00e9gimen de protecci\u00f3n de usuarios de servicios de comunicaciones (CRC. Resoluci\u00f3n 3066 de 2011, art\u00edculo 17; SIC. Concepto 15-120088 del 13 de julio de 2015) existe la posibilidad de pactar este tipo de estipulaciones, \u00fanicamente para la prestaci\u00f3n de servicios de telefon\u00eda e internet fija (CRC, oficio 201553749 del 6 de agosto de 2015), siempre que: (i) el proveedor ofrezcan planes que financien el cargo por conexi\u00f3n, equipos, o incluyan un descuento sustancial; (ii) exista una aceptaci\u00f3n escrita del usuario en documento aparte al contrato; (iii) no exceda un a\u00f1o, salvo que se financien equipos para el acceso a internet; y (iv) el valor a pagar por la terminaci\u00f3n anticipada no exceda el saldo de la financiaci\u00f3n o subsidio del cargo por conexi\u00f3n, o equipos necesarios para el uso del servicio.<\/p>\n<p><strong>*Tambi\u00e9n puedes leer esta columna de opini\u00f3n en el portal Asuntos Legales. <a href=\"https:\/\/www.asuntoslegales.com.co\/consultorio\/validez-de-las-clausulas-de-permanencia-minima-con-consumidores-3134768\" target=\"_blank\" rel=\"noopener\">Clic ac\u00e1.<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Opini\u00f3n de David Toro Ochoa para Asuntos Legales; 5 de marzo de 2021. Existe una com\u00fan opini\u00f3n sobre las&#8230;<\/p>","protected":false},"author":1,"featured_media":876,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[15],"tags":[51],"class_list":["post-951","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-diario-la-republica","tag-asuntos-legales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Validez de las cl\u00e1usulas de permanencia m\u00ednima con consumidores - Archila Abogados<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/archilaabogados.com\/en\/2021\/03\/19\/validez-de-las-clausulas-de-permanencia-minima-con-consumidores\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Validez de las cl\u00e1usulas de permanencia m\u00ednima con consumidores - Archila Abogados\" \/>\n<meta property=\"og:description\" content=\"Opini\u00f3n de David Toro Ochoa para Asuntos Legales; 5 de marzo de 2021. 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